Return & Refund Policy

1. Return Policy for Ready-Made Furniture

Ready-made furniture items may be returned within 7 days of delivery if they meet the following conditions:

• The product is damaged, defective, or incorrect
• The product remains unused and in original condition
• Original packaging, tags, and accessories are intact
• Proof of purchase (order number or receipt) is provided

Returns must be initiated by contacting our customer service within the 7-day period.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service via phone or email
• Provide your order number and reason for return
• Include clear photos showing the damage or defect
• Our team will review your request and provide return instructions
• Once approved, arrange for product return as instructed

3. Custom Furniture Orders

Custom-made furniture orders are non-refundable once production begins.

Custom furniture is manufactured according to your specific requirements and cannot be resold. Please ensure all specifications are correct before confirming your order.

If there is a manufacturing defect or error on our part, we will work with you to resolve the issue, which may include repair, replacement, or modification at our discretion.

4. Refund Processing

Refunds are processed within 7–10 business days after approval and receipt of the returned item. The refund will be issued to the original payment method used for the purchase.

You will receive a confirmation email once your refund has been processed. Please allow additional time for the refund to reflect in your account, depending on your bank or payment processor.

5. Delivery Charges

Delivery charges are non-refundable unless the return is due to an error caused by DERNIERCRI, such as:

• Wrong item delivered
• Damaged item received
• Manufacturing defect

If the return is due to customer preference or change of mind, delivery charges will not be refunded.

6. Return Shipping

If the return is due to DERNIERCRI's error (wrong item, damage, defect), we will cover the return shipping costs. Our team will arrange for pickup or provide a prepaid shipping label.

If the return is due to customer preference, the customer is responsible for return shipping costs.

7. Exchange Policy

Exchanges may be considered for ready-made furniture items within 7 days of delivery, subject to availability. The replacement item must be of equal or greater value, and any price difference will be charged or refunded accordingly.

8. Non-Returnable Items

The following items are non-returnable:

• Custom-made furniture
• Items marked as "Final Sale" or "Non-Returnable"
• Items that have been used, assembled, or modified
• Items without original packaging or tags
• Items returned after the 7-day period

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for replacement or repair at no additional cost to you, depending on the nature and extent of the damage.

10. Contact Information

If you have questions about our Return & Refund Policy, please contact us:

• Email: [Insert Actual Email Address]
• Phone: [Insert Actual Phone Number]
• Address: [Insert Actual Business Address]