Delivery Policy

1. Delivery Coverage

DERNIERCRI provides delivery services throughout Bangladesh. We deliver to all major cities, towns, and rural areas across the country using our trusted courier and logistics partners.

2. Standard Delivery Time

Standard delivery time for ready-made furniture items is 3–10 business days, depending on your location:

• Dhaka Metro: 3–5 business days
• Major Cities (Chittagong, Sylhet, Khulna, Rajshahi): 5–7 business days
• Other Areas: 7–10 business days

Delivery times are estimates and may vary based on product availability, location accessibility, and external factors beyond our control.

3. Custom Furniture Delivery

Custom furniture delivery time varies based on manufacturing requirements and complexity. Production timelines typically range from 2–6 weeks, depending on:

• Design complexity and specifications
• Material availability
• Current production schedule
• Customization requirements

Once production is complete, standard delivery timelines apply based on your location. You will be notified when your custom order is ready for delivery.

4. Delivery Information Requirements

Customers must provide accurate and complete delivery information including:

• Full name and contact number
• Complete delivery address with landmarks
• Preferred delivery time slot (if available)
• Special instructions (if applicable)

Please ensure someone is available at the delivery address to receive the order. Incorrect or incomplete information may result in delivery delays or additional charges.

5. Delivery Process

Our delivery process includes:

• Order confirmation and processing
• Quality inspection before dispatch
• Professional packaging for safe transport
• Handover to courier partner
• Tracking information sharing (when applicable)
• Delivery attempt at specified address

6. Order Tracking

Order tracking is available for most deliveries. You will receive tracking information via email or SMS once your order has been dispatched. You can track your order status through our website or by contacting customer service.

7. Delivery Charges

Delivery charges are calculated based on:

• Delivery location and distance
• Product size and weight
• Floor level (for apartment deliveries)
• Assembly requirements (if applicable)

Delivery charges will be displayed at checkout before order confirmation. Free delivery may be available for orders above a certain value or during promotional periods.

8. Delivery Delays

DERNIERCRI is not responsible for delays caused by:

• Courier or transportation partner issues
• Adverse weather conditions
• Political unrest or strikes
• Force majeure events
• Customer unavailability at delivery address

In case of significant delays, we will notify you and provide updated delivery estimates.

9. Delivery Inspection

Upon delivery, please inspect the package for any visible damage before signing or accepting delivery. If you notice any damage, please:

• Refuse to accept the damaged package
• Take photos of the damage
• Contact our customer service immediately

Once you accept delivery, please report any concealed damage within 24 hours of receipt.

10. Assembly Services

Assembly services may be available for certain furniture items at an additional cost. Please check product details or contact customer service for assembly options and pricing.

11. Contact Information

If you have questions about our Delivery Policy or need assistance with your order, please contact us:

• Email: [Insert Actual Email Address]
• Phone: [Insert Actual Phone Number]
• Address: [Insert Actual Business Address]